Jobs guide
How home service jobs work
Move from a clear request to a written proposal and a trackable project. Homeowners manage their requests; professionals manage proposals and accepted work from their own accounts.
Step 1
Describe a specific job
Homeowners choose a service, location, timing and budget, then add work details and useful photos. Review the preview before publishing. A browser draft is private and has not been posted.
Prepare a job requestStep 2
Review available work
Professionals browse open requests and check service, area, scope and customer budget before responding. A job listing is an opportunity to discuss the work, not an assignment or guarantee of being hired.
Browse open jobsStep 3
Compare proposals and ask questions
Homeowners open the request’s proposals to compare the proposed scope, price, schedule and profile. Use Messages to resolve exclusions, materials, access and any required qualifications before choosing a professional.
Review my job proposalsStep 4
Agree the scope before hiring
Confirm what is included, who supplies materials, the final price and how changes will be approved. Accept a proposal only when those details are clear. Accepted work becomes a project for the homeowner and selected professional.
Review proposals before hiringStep 5
Track the actual project
Use the project record for status, milestones and messages. Record agreed changes and completion evidence. Payment and payout actions depend on what is enabled and available on the project; a status label alone is not proof that funds moved.
Open project timelineStep 6
Close out and review completed work
Check the agreed work and remaining issues before marking completion. Eligible homeowners can review the professional from a completed project. Keep relevant work records in Home Passport and contact support if an issue cannot be resolved.
Find projects to review
Keep the agreement and conversation clear
Check credentials relevant to the work, ask for a written scope and keep important changes in the project conversation. Do not share account passwords or payment credentials in job descriptions or messages.