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Help article
Booking & Payments
Agree on scope, price and scheduling before starting work.
booking payments
Keep the proposal and any payment confirmation with the project. A request or preferred date alone does not confirm a paid booking. Use the project reference when asking for help.
How are agent payouts processed?
Check your agreement before expecting a payment from the platform.
How are designer payouts processed?
Payment timing depends on the designer’s agreed project terms.
How does booking protection work?
Keep a written scope, quote and project history so a problem can be reviewed.
How do payments and refunds work?
Check the product and transaction before requesting a refund.
Role-based FAQ
Answers by role
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