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Help article
Payments, booking fees, commissions, credits, and refunds are separate concepts.
booking payments
Homeowner request posting is free. Pro credits apply to explicit request unlocks. Agent market budgets and designer credits are separate systems.
Refunds depend on the product: credit refunds restore wallet balance, booking/payment refunds follow booking policy, and commission adjustments follow the applicable agreement.
No page should imply a live payment succeeded while billing is disabled.
Role-based FAQ
Find answers quickly based on how you use MyHomeGuild.