Loading MyHomeGuild
Loading
Help article
Credits & Refunds
Check your balance and request history in your credit wallet.
credits refunds
Review an unlock’s cost before confirming. If access failed or the request was invalid, contact support with its reference, date and the reason you are asking for review.
When are credits charged?
Pros spend credits when they confirm access to an eligible request.
Why can't I unlock this lead?
Check your account status, selected services, service area and credit balance.
When are design credits used?
Review the terms shown on a design request before claiming it.
Role-based FAQ
Answers by role
Find answers quickly based on how you use MyHomeGuild.